StreamSeven offers a transparent, customer-friendly refund policy. We want you to be 100% satisfied with our IPTV service - if you're not, we'll refund you. Period.
1. The 30-Day Money-Back Guarantee
Every new StreamSeven subscription comes with a 30-day money-back guarantee. If for any reason you're not satisfied with your service in the first month, you can request a full refund - no questions, no forms, no hassle.
This guarantee applies to:
- Starter (1 Month) - CA$9.99
- Quarter (3 Months) - CA$24.99
- Half-Year (6 Months) - CA$39.99
- Annual (12 Months) - CA$69.99
2. How to Request a Refund
Three easy ways:
- WhatsApp: message +1 514 447 7860 with "refund request" and your order ID
- Email: [email protected] with your order ID in the subject line
- Contact form: visit our contact page and select "Billing or Refund" as the subject
We acknowledge refund requests within 4 hours during business hours and process them within 3-5 business days.
3. Refund Processing Time
- Credit/debit card: 3-5 business days to appear on your statement
- Interac e-Transfer: 1-2 business days
- PayPal: instant once we process
- Cryptocurrency: instant once we process (network fees may apply)
You'll receive an email confirmation when the refund is initiated, with a transaction reference for tracking.
4. Partial Refunds After 30 Days
For subscribers past the 30-day window, we offer prorated partial refunds in the following cases:
- Persistent service unavailability we cannot resolve within 7 days
- Documented major channel removals affecting 20%+ of your viewing
- Permanent relocation outside Canada (with proof of address)
- Account closure due to extenuating personal circumstances (medical, bereavement)
Partial refunds are calculated based on unused time on your subscription.
5. Refunds NOT Eligible
To keep things fair, the following situations do not qualify for refunds:
- Requests submitted more than 30 days after initial purchase (except partial cases above)
- Subscriptions terminated due to violations of our Terms of Service (credential sharing, commercial use, etc.)
- Issues caused by your internet connection (insufficient speed, ISP outages)
- Issues caused by your device (incompatible hardware, app crashes unrelated to our service)
- Reseller credit purchases (separate reseller agreement applies)
We will always try to resolve technical issues before pointing to this policy - our Montreal support team is here to help, not block refunds.
6. Subscription Cancellation
StreamSeven subscriptions do not auto-renew. You don't need to cancel - your subscription simply expires at the end of its term unless you actively choose to renew. If you want to end your subscription early and request a refund, follow the steps in section 2.
7. Chargebacks & Disputes
We strongly encourage subscribers to contact us first before initiating a chargeback with their bank or payment provider. Chargebacks delay resolution and can permanently restrict your ability to subscribe to StreamSeven in the future. Our refund process is faster and more reliable than any payment dispute.
8. Contact for Refund Questions
StreamSeven Billing Team
1250 Boulevard Rene-Levesque O, Suite 700
Montreal, QC H3B 4W8, Canada
Email: [email protected]
WhatsApp: +1 514 447 7860
Average response time on billing matters: 2-4 hours during business hours.
9. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated by email at least 30 days before taking effect. The 30-day money-back guarantee on existing subscriptions will always be honoured under the policy in effect at the time of purchase.