Quickest Channels
For urgent issues - billing problems, channel down, IBO Player troubleshooting - WhatsApp is fastest.
WhatsApp Support
+1 514 447 7860
24/7, English & French. Most issues resolved in one chat.
Open WhatsAppDetailed questions, refund requests, business inquiries. Reply within 4 hours.
Montreal Office
1250 Boulevard Rene-Levesque O, Suite 700
Montreal, QC H3B 4W8, Canada
Hours: Mon-Sun 9 AM to 11 PM Eastern. WhatsApp covers overnight requests.
Send Us a Message
Use the form for non-urgent questions. We typically respond within 2-4 hours during business hours.
Common Reasons People Contact Us
If your question is in this list, scroll the FAQ first - most answers are already there.
"How do I install IBO Player?"
Check our complete setup guide first - 96% of subscribers finish without help.
"I want a refund"
30-day guarantee is real - email us with your order ID and we process the refund within 3 business days.
"Can you add channel X?"
Always worth asking - we add 200-400 channels every quarter based on subscriber requests.
"My stream is buffering"
WhatsApp us - we'll run a free server migration in under 10 minutes during business hours.
"Change my device"
Send your new MAC address via WhatsApp - device swaps are free on Half-Year and Annual plans.
"Become a reseller"
Visit our reseller program page - we onboard 5-10 partners every month.