StreamSeven ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our IPTV streaming service at https://streamseven.ca.
1. Information We Collect
We collect the minimum personal information needed to deliver and support our Service:
- Account data: name, email address, phone number, city/province
- Payment data: payment method type (we do not store card numbers - those are tokenized by our payment processor)
- Device data: IBO Player MAC address, device type, IP address (for service activation)
- Support data: messages you send to our support team (WhatsApp, email, contact form)
- Usage data: aggregate playback statistics for service quality monitoring (no individual viewing history is retained)
2. How We Use Your Information
- To activate and deliver your IPTV subscription
- To process payments and issue refunds
- To provide customer support via WhatsApp, email, and contact form
- To send transactional emails (order confirmations, expiration reminders, service notices)
- To comply with Canadian legal obligations and law enforcement requests
- To improve service reliability through aggregated, anonymized usage metrics
We do not sell your personal information to third parties. We do not use your data for behavioural advertising.
3. Cookies & Tracking
Our website uses minimal cookies for session management and anonymous traffic analytics. We do not deploy third-party advertising trackers. You can disable cookies in your browser without affecting your subscription.
4. Data Sharing
We share personal information only with:
- Payment processors (Stripe, PayPal) for transaction processing
- Email infrastructure providers (Resend, SendGrid) for transactional emails
- Cloud hosting providers (data centres in Montreal and Toronto) for service operation
- Canadian legal authorities when required by law, court order, or to investigate fraud
All third-party providers are bound by data processing agreements that meet PIPEDA standards.
5. Data Retention
We retain account information for as long as your subscription is active plus 24 months after termination, after which the data is securely deleted or anonymized. Financial transaction records are retained for 7 years to comply with Canadian tax law.
6. Your Rights (PIPEDA & Quebec Law 25)
As a Canadian resident, you have the right to:
- Access your personal data held by StreamSeven
- Correct inaccurate or incomplete information
- Delete your data (subject to legal retention requirements)
- Withdraw consent for non-essential data processing
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or, for Quebec residents, the Commission d'acces a l'information du Quebec
To exercise any of these rights, email [email protected]. We respond within 30 days.
7. Security
We take data security seriously. Our measures include:
- 256-bit TLS encryption on all data in transit
- Encrypted storage at rest (AES-256)
- Strict access controls - only authorized personnel access subscriber data
- Quarterly security audits by independent specialists
- Breach notification within 72 hours if your data is ever compromised
8. Children's Privacy
StreamSeven is intended for adults (18+). We do not knowingly collect personal information from children under 16 without verifiable parental consent. If you believe we have inadvertently collected such data, contact us immediately and we will delete it.
9. International Data Transfers
StreamSeven's primary data centres are located in Canada (Montreal, Toronto). Some support tools and payment processors operate from the United States and European Union under data processing agreements that meet Canadian PIPEDA standards.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated by email at least 30 days before taking effect.
11. Contact Our Privacy Officer
For privacy questions, data access requests, or complaints:
StreamSeven Privacy Officer
1250 Boulevard Rene-Levesque O, Suite 700
Montreal, QC H3B 4W8, Canada
Email: [email protected]
WhatsApp: +1 514 447 7860